Policies

Orders

Just like our custom canvas work, our garments are hand made to order using the “Slow Fashion” method. “Fast fashion”, on the other hand, is mass produced in quantities much higher than what is actually sold and the surplus is thrown away. In order to avoid this waste, we use the traditional made to order model of the industry, predating the current industry as we see it now.

Depending on the amount of orders that come through from customers, wait times for an item can take 2-4 weeks until they are shipped. After the item is made, it usually ships within 2 days of completion.

Orders are fulfilled in the sequence that they are received. This prevents a customer from getting their item pushed back in the production line. This ensures fair and proper treatment of all customers.

We do not offer any custom tailoring services.

Wool colors may be subject to dye lot changes. Colors may appear differently in person than on your computer screen.


SHIPPING

We securely and safely package and ship your items, although we can not be held responsible for any items lost in the post.  Shipping confirmation and USPS tracking number is emailed to you when the order is shipped.

Customers in USA: We ship via U.S. Postal Service First Class Mail or Priority, excluding holidays, weekends and vacations. We select the cheapest tracked parcel option.

Customers in Canada: We ship via U.S. Postal Service First Class Mail, excluding holidays, weekends and vacations. We select the cheapest tracked parcel option. We are not responsible for paying any customs fees, duties, or taxes you may be charged.

International Customers: We ship via U.S. Postal Service First Class Mail, excluding holidays, weekends and vacations. We select the cheapest tracked parcel option. We are not responsible for paying any customs fees, duties, or taxes you may be charged.

Customers wishing to pick up orders: contact us to schedule an appointment.


PAYMENT

We accept PayPal or Credit Card. Just select your payment option when you checkout.

We collect your personal information for no other reason but shipping ordered items to you.


RETURNS & EXCHANGES

Because all of our products are handmade, we cannot offer refunds. All sales are final. However, if there is a malfunction or failure that occurs, we will offer a complete refund or exchange upon return receipt and complete product inspection. Please read the Warranty section below for more information.

If you have any questions or concerns about anything at all, please let us know. We are happy to assist you. We want you to be happy with your purchase and supply you with a garment that you will use for many years. If for any reason you are unhappy with your purchase, please contact us. We hope to resolve any issues as quickly as possible to ensure your satisfaction. Allow us the opportunity to correct the matter before leaving negative feedback. Thanks!

We are happy to accept returns for an exchange or store credit on items purchased from our online store within 14 days of the Delivery Date. We are always happy to work with you before placing an order to make sure the right choice is made.

To Be Eligible

  1. Item must be in new condition (unused, unwashed, unaltered) and in its original packaging with tags and any product packaging included.

  2. You must include proof of purchase (receipt or highlighted bank statement.)

  3. Include your contact information (address and email.)

  4. If there is a defect please contact us before using the product and we will send you a return label for domestic orders and replace the item immediately.

Non-Returnable Items

  1. Products with obvious signs of use.

  2. Items not in original condition.

  3. Any item with a return postmark after 14 days of Delivery Date.

  4. We cannot accept returns on Sale Items.

  5. Gift Cards are non-refundable.

  6. Custom Orders and one of a kind pieces are final sale.

  7. We only accept one exchange for clothing. Please refer to the size chart of the item to confirm you are choosing the correct size.

Processing Your Return/Exchange

  1. You must contact us before sending an item back. Please let us know the reason for your return/exchange.

  2. Make sure your item is Eligible.

  3. Ship the item back with its product packaging and tags included in the Original Box it was shipped in. If it was shipped in a padded envelope please return it in something to provide equal protection. We will not accept damaged products.

  4. Include proof of purchase and your contact information.

  5. You will be responsible for shipping costs for returning your item. We suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  6. Once your return has been received and inspected we will send you an email to notify you of the approval or rejection of your returned item.

  7. When your item is approved it will be added to our production schedule. Production will take 2 to 3 weeks and you will be notified when it has shipped.

  8. If we do not approve it the item will be shipped back to sender.


DISCLAIMER

Please allow 3 business days for your return/exchange to be processed after it has arrived to our facility. Shipping fees will not be credited.

We refuse the right to accept items that have been washed, worn, used, altered, damaged or shipped after 14 days from original delivery.

Best Coast Canvas Inc. will not accept responsibility for reimbursement or compensation of lost packages.


WARRANTY

Best Coast Canvas Inc. is proud to offer a Limited Lifetime Warranty on all products purchased from our workshop or our online store. If there is a defect please contact us before using the product and we will replace the item immediately. All repairs and exchanges require Proof of Purchase (Receipt, order number or highlighted copy of your bank statement).

We only cover our craftsmanship. General wear and tear, damage caused by extreme use or using the item outside of its intended purpose is not covered under our warranty. Please note that every item is subject to review.

Our priority is our craftsmanship, functionality and quality of our products. If an item is defected or there is a problem related to the craftsmanship we will repair or replace the item. Contact us as soon as you notice an issue, if for some reason one may occur.

Our garments require a certain level of care to achieve the full life of the item. Waxed canvas may require conditioning and additional waterproofing to ensure the life of the material and to remain water resistant. If you have any questions regarding proper care instruction please read this or contact us. We are happy to help.

Processing Your Warranty

  1. You must contact us before sending an item back. Please include any information about your warranty needs.

  2. Make sure your item is Eligible. We do not warranty rips, holes or any damage caused by extreme use.

  3. Please include images with your email so we can offer the best solution.

  4. Ship the item back once we have determined it is covered under our warranty.

  5. Include proof of purchase and your contact information.

  6. You will be responsible for shipping costs for returning your item. We suggest using a trackable shipping service or purchasing shipping insurance.

  7. Once your item has been received and inspected we will notify you of the approval or rejection of your item.

  8. Some repairs (such as rips or holes) may require a fee and we will give you an estimate once we have received the garment.

  9. Repair time is subject to the work capacity. Average time is 3 to 4 weeks.

If you have any questions please contact us and we are happy to help.

Thank you!